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What Salesforce Already Shows You
How many Cases were handled, how many Work Orders were completed, and how many Opportunities were worked on.
Know how much time your team
TrazNow brings record-level time tracking directly into Salesforce, helping teams capture the time spent working on Cases, Work Orders, Opportunities, and other Salesforce records. Start, pause, resume, and stop tracking from the record itself, with time captured and stored in Salesforce for reporting and analysis.
CASE · HIGH PRIORITY
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TrazNow Timer
02:14:37
Today's sessions
3 segments · 2h 14m tracked
Synced
The problem
Salesforce shows what your team works on.
Salesforce shows what your team works on.
But does it show how long it takes?
Support agents work on Cases. Field technicians work on Work Orders. Sales representatives work on Opportunities. But when you need to understand how much time is actually being spent on that work, the answer is often based on estimates, manual timesheets, or information reconstructed after the work is finished — a visibility gap TrazNow closes by bringing time tracking into the Salesforce workflow itself.
02
What It Often Doesn't Show You
A reliable record of the active time spent on each one — left to estimates, manual timesheets, or details reconstructed after the work is already finished.
The solution
Track time where the work happens
TrazNow is a Salesforce time tracking solution that captures active work time directly against Salesforce records. Instead of asking users to maintain a separate timesheet or remember how long they spent on a task, TrazNow places a live timer within the Salesforce experience they already use — users can start, pause, resume, and stop it, and the resulting sessions and time entries are recorded in Salesforce, connected to the relevant record and user.
One Salesforce workflow. One place for the work and the time.
How it works
From Salesforce record to actionable time data
01
Configure Your Salesforce Objects
Administrators configure TrazNow for the objects that matter — Cases, Work Orders, Opportunities, and custom objects — and can define tracking criteria so the timer appears only when specific record conditions are met. Example: track time only when a Case reaches a specific working status.
02
Configure How Tracking Works
Choose the session mode that fits your org. Restricted Mode helps prevent simultaneous tracking across multiple locations; Enhanced Mode supports synchronized tracking across multiple tabs, browsers, and supported devices.
03
Track Time Directly From the Record
A user selects Start, and the timer records the active work period against the record. If work is interrupted they can Pause and Resume when they return, and select Stop once finished.
04
Capture Every Tracking Session
TrazNow records the overall session as well as individual tracking segments, maintaining the individual periods created through starting, pausing, resuming, and stopping the tracker — not just a final total.
05
Review Time Inside Salesforce
Tracked information is stored in Salesforce and used through reports and dashboards, so teams can review tracked time across records and users to better understand operational effort.
Key features
Built for record-level time tracking
Built for record-level time tracking
in Salesforce.
Configurable objects and tracking conditions, session controls built for real interruptions, and reporting that stays connected to the Salesforce records it relates to.
Automatic Record-Level Time Tracking
Capture time while work is happening instead of reconstructing it later, connected to the actual Salesforce record rather than a standalone timesheet.
Standard & Custom Objects
Configure time tracking for the objects relevant to your business, so one solution can support workflows across Service, Field Service, Sales, and more.
Start, Pause, Resume & Stop
Simple controls for managing active work sessions, so users can account for interruptions without losing the context of the work being tracked.
Criteria-Based Tracking
Define conditions that determine when the tracker should be available, keeping time tracking relevant to the right records and processes.
Detailed Session Tracking
Session and session-entry information is maintained, so teams can understand individual periods of activity rather than a single total.
Parent-Level Time Visibility
Tracked time from related records can roll up to a parent — for example, time from multiple Cases summarized against the associated Account.
Restricted & Enhanced Modes
Choose the tracking behavior that fits how users work across tabs, browsers, and devices.
Built for Real-World Interruptions
Logout, browser closure, navigation, and Salesforce session timeout are handled according to the configured tracking behavior, so sessions have defined behavior even when a timer isn't manually stopped.
Salesforce Reports & Dashboards
Use captured time data within Salesforce reporting, so managers can analyze tracked activity alongside the data they already use.
Mobile Support
TrazNow supports Salesforce Mobile and can be configured for Field Service Lightning mobile through a Quick Action.
Configurable User Experience
Customize timer appearance — colors, fonts, and sizing — so it fits naturally into your existing Salesforce interface.
Multi-Language Support
TrazNow supports 35 languages, so teams operating across different languages get a localized tracking experience.
Business benefits
Turn Salesforce work into measurable time data.
TrazNow turns the work already happening in Salesforce into structured, reportable time data — without asking your team to leave the records they already work in.
01
Replace Estimates With Recorded Time
Get a clearer picture of how much active time is being spent on Salesforce records instead of relying entirely on estimates or memory.
02
Reduce Manual Time Entry
Users can track time directly within Salesforce rather than maintaining a separate record of their work time.
03
Improve Operational Visibility
Understand the effort associated with Cases, Work Orders, Opportunities, and other tracked records.
04
Keep Time Data Connected to Salesforce
Because tracking information is maintained within Salesforce, teams can analyze time alongside the business records it relates to.
05
Support Better Planning
Recorded handling time can provide useful information for operational discussions around workload, staffing, and service processes.
06
Adapt to Different Salesforce Workflows
Object-based configuration lets you extend tracking across different teams and processes without treating every use case as a separate solution.
Use cases
One time-tracking solution
One time-tracking solution
across Salesforce teams.
Customer Service
Track the active time spent working on Salesforce Cases.
Useful for: support teams, service managers, and operations teams that need better visibility into case-handling effort.
Field Service
Track technician time against Salesforce Work Orders.
Useful for: field service organizations that need record-level visibility into work performed on service jobs.
Sales
Track active time spent working on Salesforce Opportunities.
Useful for: sales teams and managers looking to understand the effort associated with opportunities.
Custom Salesforce Processes
Configure time tracking for other standard or custom Salesforce objects.
Useful for: organizations where time spent on a specific Salesforce record is an important operational metric.
Parent-Child Operations
Roll up tracked time from related records to a parent record.
Useful for: teams that need to understand total effort across multiple related Salesforce activities.
Why track time in Salesforce
Keep the work and the time together
Traditional time tracking often separates the work record from the time record. TrazNow connects them — that connection gives teams context around the time they are measuring.
Salesforce Record
→
Work Begins
→
Time Is Tracked
→
Session Is Recorded
→
Time Data Is Available in Salesforce
Who is TrazNow for
Built for teams that work in Salesforce every day
TrazNow can be valuable for organizations where understanding record-level work time matters.
Service Teams
Understand Case handling time.
Field Service Teams
Track time against Work Orders.
Sales Teams
Understand active time spent on Opportunities.
Salesforce Administrators
Configure tracking around business-specific objects and conditions.
Operations Teams
Analyze tracked time across records and users.
Why Aintiram
Salesforce expertise behind a practical product
TrazNow is designed around a straightforward Salesforce challenge: understanding the time behind the work already being managed in Salesforce. Aintiram Web Tech brings Salesforce implementation experience together with product development to help organizations configure TrazNow around their existing Salesforce processes — not adding another disconnected time-tracking system, but configuring the right objects, tracking conditions, session behavior, reporting, and user experience for the way your team already works.
FAQ
Still evaluating
Still evaluating
TrazNow?
See how TrazNow can fit into your Salesforce workflow.
Book a TrazNow Demo
TrazNow is a Salesforce time tracking solution that records the time users spend working on Salesforce records.
TrazNow can be configured for standard and custom Salesforce objects, including use cases involving Cases, Work Orders, and Opportunities.
Yes. Users can Start, Pause, Resume, and Stop their tracking sessions.
TrazNow maintains tracking session and session-entry information within Salesforce.
Yes. The solution supports configuration for custom Salesforce objects.
Yes. TrazNow can be configured to summarize tracked time from related child records at the parent level.
Enhanced Mode supports synchronized tracking across multiple tabs, browsers, and supported devices.
Yes. TrazNow supports Salesforce Mobile and can be configured for Field Service Lightning mobile.
Yes. Tracked time can be analyzed using Salesforce reports and dashboards.
Yes. The timer's visual appearance can be configured, including colors, fonts, and sizing.
TrazNow
See TrazNow in your Salesforce workflow.
Want to understand how much time your teams actually spend working on Salesforce records? Tell us which Salesforce objects and processes matter to your organization, and we'll show you how TrazNow can fit into your workflow.
