Achieving Operational Excellence of Global Retail Business

Scenario

Our large-scale multinational retail Client faced challenges in meeting product delivery, product service, and financial growth goals. Major issues included:

• Each region had their own system and processes to sell their products.

• Manual operations and the different processes adopted in each region led to increased costs and led to unacceptable delays in delivery of products and services.

• Self service options were cumbersome and confused customers.

AWT was selected to standardize global business processes, with lower costs and predictable product delivery and product service for enterprise for retail business.

Solution Offered

• Single source system to sell the products from Salesforce CPQ with a regional pricing model.

• Efficient tracing, managing the assets and service plan through Asset 360.

• Implementation of FSL to optimize and streamline field service operations.

• Optimized and streamlined field service operations.

• Integrated the Salesforce with SAP ERP system to synchronize Salesforce orders and SAP sales orders.

• Warehouse configuration, record maintenance, Inventory management and facilitating product request were integrated into the overall system.

Business Benefits

• Productivity improved by 30%, data quality improved by 60%, number of applications reduced from 35 to 12.

• Global business is synchronized to improve business performance.

• User friendly interface increased customer satisfaction.

• Fast processing with simplified operations increased the sales of the products.

• Integration of SAP with Salesforce improved the customer relation management and provides end to end solution.