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Success Stories
Real Solutions, Proven Strategies, Tangible Outcomes.
Case Studies
Achieving Service Excellence through tracking service handling
Scenario
Our Client had a major customer satisfaction issue with excessive service handling time. AWT was selected to design and build the software to track all the service activities, capture the time needed for each type of service, and take the actions to reduce the service time for the repetitive failures.
Solution Offered
The application tracks the time taken for each stages of service process.
Multi-language support is enabled.
User interface is fully customizable.
Application can be used for tracking of any business process like sales, service, marketing, etc.
Built Dashboards and reports to monitor the business process for taking business decisions.
Supports multiple devices.
Business Benefits
Client reduced the service handling time drastically, with productivity improved by 50%
Client prioritized the permanent actions based on frequency and impact of failure.
Improved the performance of service engineers by monitoring their activities
Field Engineers/Technician can use the application in FSL or mobile app.
Technology Components
Salesforce lightning
Apex
FSL
LWC
Are long service handling times affecting your customer satisfaction? We get it. Our client was facing this exact issue – their service times were dragging on, and it was frustrating both their team and customers across different parts of the world. That’s when AWT stepped in to build a solution that would change the game.
The best part? The application supports multiple languages and has a fully customizable interface, so it fits your team’s needs no matter where they are.
But it doesn’t stop at service. This tool can track any business process – whether it's sales, service, marketing, or more. Since the app works on multiple devices, your team can stay connected, no matter where they are.
By working with us, you will reduce service handling times, improve team efficiency, and provide your customers with the fast, reliable service they deserve with all the insights at your fingertips, making business decisions will be quicker and easier than ever.
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