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Success Stories
Real Solutions, Proven Strategies, Tangible Outcomes.
Case Studies
Data Handling & Integration for Enhancing Customer Satisfaction
Scenario
Our Client struggled with related issues on scalability, performance, and real-time analytics:
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Growing data led to slow query response and limited scalability.
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Real-time analytics capabilities were lacking, making it difficult to provide immediate insights on Customer information.
AWT was selected to address these issues.
Solution Offered
Integration of customer ERP (Snowflake) and Salesforce was done to enable bidirectional dataflow.
Implemented real time data sync between Salesforce & Snowflake to maintain a robust Business Continuity Plan.
Defined data mappings and transformations to ensure data consistency, compatibility and real time analysis.
Ensured data security and compliance while integrating sensitive customer information from Salesforce with external data sources.
Customized report and dashboards were enabled to generate the required reports on time.
Business Benefits
Reduced data processing time by 70%.
Reduced overall license cost, with data storage cost reduced by 30%.
Customer data is consolidated and available to view in the single dashboard.
Provided real-time data customer information.
Reduced the Business Continuity Risk.
Technology Components
Snowflake
Looker Report
Real time data streaming
Data Mapping & Transformation
Is your customer data spread across different systems, making it hard to provide top-notch service? We will help! Our team will seamlessly integrate your customer ERP (Snowflake) with Salesforce, enabling smooth, bidirectional data flow. This means your team will always have access to the latest information, no matter where they are working from.
Our Team will implement real-time data synchronisation between Salesforce and Snowflake to ensure business continuity, keeping your operations running smoothly without interruptions. To make sure everything flows correctly, AWT will define clear data mappings and transformations, ensuring consistency, compatibility, and real-time analysis at your fingertips.Your customer data will be secure.
We will prioritise data security and compliance as we integrate sensitive information from Salesforce with external data sources. Plus, we’ll set up customised reports and dashboards, so you can generate accurate, on-time reports with ease.
By working with us, you will streamline your operations, enhance decision-making, and improve the overall customer experience, all while ensuring your data is optimized and aligned with your business needs.
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